Insights
Practical thinking on transformation, process and AI, for people who run organizations.
Capacity is not cash: how to read a cost-of-inefficiency estimate
Labor-time value, payroll savings, opportunity cost and software spend are different things. Here's how to tell them apart before building a business case.
Do not automate dysfunction
Why the first question in any automation project should be whether the process deserves to exist in its current form.
Your first step doesn’t need to be a transformation project.
Start with a 30-minute conversation about where the friction is, and whether it’s worth fixing.
- No obligation.
- No sales presentation.
- Just a discussion about your business.